Refund policy

Thank you for shopping at icelabjewel.com. We proudly offer authentic 9.25 sterling silver jewelry crafted with care. Due to the nature of our products, we do not accept returns or exchanges except under exceptional circumstances.

Return Eligibility:

• Returns or exchanges are accepted only if the item is defective, damaged during shipping, or significantly not as described.

• Please notify us within 7 calendar days of receiving your order with your order number, issue details, and photos if applicable.

How to Initiate a Return:

• Email us at icelabjewellery1@gmail.com to request a return.

• Upon approval, you will receive instructions for return shipping.

• Items must be unused, in original packaging, and include all certificates.

Return Shipping and Refunds:

• Customers cover return shipping costs unless the item is confirmed defective or damaged.

• Refunds will be processed after inspection within 7-10 business days to the original payment method.

• Shipping fees are non-refundable unless the return is our error.

Non-returnable Items:

• Personalized or worn items are not eligible unless defective.

For questions, contact icelabjewellery1@gmail.com.